/* Laptop Clinic support chat */
.lc-chat-launcher{position:fixed;right:20px;bottom:22px;z-index:70;display:inline-flex;align-items:center;gap:9px;min-height:48px;padding:0 16px;border:1px solid #d6dce6;border-radius:14px;background:#172033;color:#fff;font:800 14px/1 system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;box-shadow:0 16px 42px rgba(15,23,42,.2);cursor:pointer}.lc-chat-launcher:hover{background:#0f172a}.lc-chat-dot{width:9px;height:9px;border-radius:50%;background:#22c55e;box-shadow:0 0 0 4px rgba(34,197,94,.14)}
.lc-chat-panel{position:fixed;right:20px;bottom:82px;z-index:80;width:min(390px,calc(100vw - 32px));max-height:min(650px,calc(100vh - 120px));overflow:hidden;border:1px solid #dce2ea;border-radius:16px;background:#fff;box-shadow:0 26px 70px rgba(15,23,42,.24);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}.lc-chat-panel[hidden]{display:none}.lc-chat-head{display:flex;align-items:center;justify-content:space-between;padding:15px 16px;border-bottom:1px solid #edf0f4;background:#fff}.lc-chat-head>div{display:grid;gap:3px}.lc-chat-head strong{font-size:15px;color:#172033}.lc-chat-head span{font-size:11px;color:#667085}.lc-chat-head button{width:36px;height:36px;border:0;border-radius:9px;background:#f2f4f7;color:#344054;font-size:24px;line-height:1;cursor:pointer}
.lc-chat-messages{height:320px;overflow:auto;padding:16px;background:#f7f8fa;scroll-behavior:smooth}.lc-msg{display:flex;margin:0 0 10px}.lc-msg>div{max-width:84%;padding:10px 12px;border-radius:13px;font-size:13px;line-height:1.45;white-space:pre-wrap;word-break:break-word}.lc-msg.bot,.lc-msg.admin,.lc-msg.system{justify-content:flex-start}.lc-msg.bot>div{border:1px solid #e2e7ee;background:#fff;color:#344054;border-top-left-radius:5px}.lc-msg.admin>div{background:#eaf2ff;color:#173b76;border-top-left-radius:5px}.lc-msg.system>div{background:#fff7e8;color:#7a4c00;border:1px solid #fde7b2}.lc-msg.customer{justify-content:flex-end}.lc-msg.customer>div{background:#2563eb;color:#fff;border-top-right-radius:5px}.lc-msg small{display:block;margin-top:4px;font-size:9px;opacity:.68}
.lc-chat-actions{display:grid;grid-template-columns:1fr 1fr;gap:7px;padding:10px 12px;border-top:1px solid #edf0f4;background:#fff}.lc-chat-actions button{min-height:38px;padding:8px 10px;border:1px solid #d8dee7;border-radius:9px;background:#fff;color:#344054;font-size:11px;font-weight:750;cursor:pointer}.lc-chat-actions button:hover{border-color:#aeb8c7;background:#f8fafc}.lc-chat-input{display:grid;grid-template-columns:1fr auto;gap:8px;padding:10px 12px;border-top:1px solid #edf0f4;background:#fff}.lc-chat-input input{width:100%;min-width:0;min-height:42px;padding:10px 11px;border:1px solid #d0d5dd;border-radius:9px;font-size:14px;outline:none}.lc-chat-input input:focus{border-color:#2563eb;box-shadow:0 0 0 3px rgba(37,99,235,.1)}.lc-chat-input button{min-width:66px;border:0;border-radius:9px;background:#2563eb;color:#fff;font-size:12px;font-weight:800;cursor:pointer}.lc-chat-input button:disabled{opacity:.55;cursor:wait}
.lc-chat-flow{padding:12px;border-top:1px solid #edf0f4;background:#fff}.lc-chat-flow h3{margin:0 0 9px;font-size:13px;color:#172033}.lc-chat-flow label{display:grid;gap:5px;margin:0 0 8px;color:#475467;font-size:10px;font-weight:700}.lc-chat-flow input,.lc-chat-flow select,.lc-chat-flow textarea{width:100%;min-height:40px;padding:9px 10px;border:1px solid #d0d5dd;border-radius:8px;background:#fff;font-size:13px}.lc-chat-flow textarea{min-height:72px;resize:vertical}.lc-chat-flow-actions{display:flex;gap:8px}.lc-chat-flow-actions button{flex:1;min-height:40px;border:1px solid #d0d5dd;border-radius:8px;background:#fff;color:#344054;font-weight:750}.lc-chat-flow-actions .primary{border-color:#2563eb;background:#2563eb;color:#fff}.lc-chat-note{margin:8px 0 0;color:#667085;font-size:10px;line-height:1.4}
.support-admin-grid{display:grid;grid-template-columns:minmax(270px,.8fr) minmax(340px,1.2fr);min-height:480px}.support-inbox{border-right:1px solid #edf0f4;max-height:610px;overflow:auto}.support-thread-list{display:grid}.support-thread-item{display:grid;gap:5px;width:100%;padding:13px 14px;border:0;border-bottom:1px solid #edf0f4;background:#fff;text-align:left;cursor:pointer}.support-thread-item:hover,.support-thread-item.active{background:#f7faff}.support-thread-top{display:flex;justify-content:space-between;gap:10px}.support-thread-item strong{font-size:12px;color:#172033}.support-thread-item span,.support-thread-item small{font-size:10px;color:#667085}.support-thread-item .urgent{color:#b42318;font-weight:800}.support-workspace{display:grid;grid-template-rows:auto 1fr auto;min-height:480px}.support-workspace-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:13px 14px;border-bottom:1px solid #edf0f4}.support-workspace-head h3{margin:0;font-size:14px}.support-workspace-head select{min-height:36px;padding:6px 9px;border:1px solid #d0d5dd;border-radius:8px;background:#fff}.support-admin-messages{overflow:auto;max-height:470px;padding:14px;background:#f7f8fa}.support-admin-reply{display:grid;grid-template-columns:1fr auto;gap:8px;padding:12px;border-top:1px solid #edf0f4}.support-admin-reply textarea{min-height:72px;padding:10px;border:1px solid #d0d5dd;border-radius:9px;resize:vertical}.support-admin-reply button{align-self:end;min-height:42px;padding:0 16px;border:0;border-radius:9px;background:#2563eb;color:#fff;font-weight:800}
@media(max-width:820px){.lc-chat-launcher{right:12px;bottom:88px;padding:0 13px;font-size:12px}.lc-chat-panel{right:8px;left:8px;bottom:82px;width:auto;max-height:calc(100dvh - 110px);border-radius:14px}.lc-chat-messages{height:290px}.lc-chat-actions{grid-template-columns:1fr 1fr}.support-admin-grid{grid-template-columns:1fr}.support-inbox{border-right:0;border-bottom:1px solid #edf0f4;max-height:260px}.support-workspace{min-height:430px}.support-admin-reply{grid-template-columns:1fr}.support-admin-reply button{width:100%}}
@media(max-width:430px){.lc-chat-launcher span:last-child{display:none}.lc-chat-launcher{width:48px;padding:0;justify-content:center;border-radius:50%}.lc-chat-dot{width:11px;height:11px}.lc-chat-panel{bottom:74px}.lc-chat-actions{grid-template-columns:1fr}.lc-chat-messages{height:280px}}